Business Availability Center

HP Business Availability Center Software for Composite Application Management
HP Business Availability Center Software for Composite Application Management is the industry’s first top-down, end-to-end lifecycle solution to seamlessly monitor, isolate problems and identify root causes in composite applications running in heterogeneous environments. Part of HP's HP Business Availability Center
HP Business Process Insight software
Organizations can monitor, the performance of back-end business processes using the Business Process Insight software. Part of HP's HP Business Availability Center
HP Business Process Monitor software
Organizations can identify availability and performance issues before they impact customers by eliminating external client-dependent and ISP issues using HP Business Process Monitor software. Part of HP's HP Business Availability Center
HP Business Service Level Management software
Organizations can proactively manage service levels from the business perspective using HP Service Level Management software. Part of HP's HP Business Availability Center
HP Diagnostics software
HP Diagnostics –Identify and resolve performance problems, and boost application availability, with a simple yet powerful application root cause analysis solution. Part of HP's HP Business Availability Center
HP Discovery and Dependency Mapping software
Organizations gain real-time visibility into the dynamic relationships between applications and the IT infrastructure using HP Discovery and Dependency Mapping software. Part of HP's HP Business Availability Center
HP End User Management software
Organizations can proactively monitor application availability in real time and from the end-user perspective using HP End User Management software. Part of HP's HP Business Availability Center
HP Problem Isolation software
HP Problem Isolation provides a single point of access into your application problems and likely causes with advanced guided process that helps reduce time to resolution and increase time between failures. Part of HP's HP Business Availability Center
HP Real User Monitor software
Organizations can get complete visibility into the experience and behavior of every user, from every location, for critical web applications using HP Real User Monitor. Part of HP's HP Business Availability Center
HP SiteScope software
Organizations can maintain the availability and performance of their distributed IT infrastructures using HP SiteScope software. Part of HP's HP Business Availability Center
HP System Availability Management software
Organizations can collect and monitor system availability and performance data across the enterprise using HP System Availability software. Part of HP's HP Business Availability Center
HP TransactionVision software
HP TransactionVision software provides business transaction monitoring that dramatically increases visibility into your customer-facing transactions. Part of HP's HP Business Availability Center
HP Universal CMDB software
HP Universal CMDB software is a configuration management database for IT organizations implementing business service management and ITIL-based initiatives. Part of HP's HP Business Availability Center

ITIL Certifications

The ITIL Certification Management Board (ICMB) manages ITIL certifcations. ICMB is comprised of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). Levels of qualifications are Foundation, Practitioner and Manager/Masters. Areas of ITIL include "ITIL Service Management", "ITIL Application Management" and "ICT Infrastructure Management".

Organizations or management systems that have implemented ITIL guidance in ITSM can achieve compliance with certification under ISO/IEC 20000.