The ITIL Certification Management Board (ICMB) manages ITIL certifcations. ICMB is comprised of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). Levels of qualifications are Foundation, Practitioner and Manager/Masters. Areas of ITIL include "ITIL Service Management", "ITIL Application Management" and "ICT Infrastructure Management".
Organizations or management systems that have implemented ITIL guidance in ITSM can achieve compliance with certification under ISO/IEC 20000.
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