ITIL

ITIL is a documentation of best practice for IT Service Management. The documentation is in the form of ITIL books and is backed up by a professional qualification scheme. Microsoft, Proctor & Gamble and British Airways are 3 of the blue chip companies implementing ITIL.

The books centre on guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

Currently at Version 3 ITIL seeks to satisfy organisations requirements for high quality IT services.

Benefits claimed for ITIL are:

• Reduced costs
  
• Improved IT services through best practice processes
• Improved customer satisfaction
• Standards and guidance
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.